Haywood Public Transit is committed to ensuring a reliable, accessible experience for all customers.
If, due to a disability, you are not able to fully utilize Haywood Public Transit services including demand response and fixed routes, because of a policy or procedure that Haywood Public Transit has established, you may submit a request for a modification of the policy or procedure.
To request a modification, complete a Reason Modification Request Form, which is available online or by calling 828-565-0362 or TDD/TTY 1-800-735-2962. All requests for reasonable modifications to Haywood Public Transit policies or procedures will be considered on an individual basis.
Please note that the Haywood Public Transit may be unable to accommodate requests for modifications which would: (1) result in a fundamental alteration to the nature of the service; (2) create a direct threat to the health or safety of others, and; (3) create an undue financial or administrative burden.
Requests for modifications might also not be granted if the Haywood Public Transit determines that the service can be fully utilized without the requested change. In the event that a barrier to access exists, but the requested modification cannot be granted, Haywood Public Transit will, to the maximum extent possible, assist in determining other possible actions that might be taken to provide access to its programs and services.
Individuals with disabilities may ask Haywood Public Transit to modify a policy or procedure if they feel the policy or procedure is discriminatory or prevents them from fully utilizing Haywood Public Transit services.
Haywood Public Transit will review these requests and will modify policies unless it finds that:
- The person can fully utilize the service without the requested modification (i.e., it is for convenience only).
- The change would create a direct threat to the safety of others.
- The change would fundamentally alter the nature of the service.
- The change would cause an undue financial or administrative burden.
Haywood Public Transit encourages people to request such modifications in advance when possible. To request a modification of a policy or procedure in advance, complete the Request for Modification of Policy/Procedure Form. Click here to download the form, or you may obtain a copy by calling 828-565-0362, or TDD/TTY 1-800-735-2962.
Haywood Public Transit will be guided by examples in Appendix E of 49 CFR Part 37 when making decisions on requests for modifications of policies.
If Haywood Public Transit denies a request, it will consider other reasonable actions or approaches that might be able to meet the person’s needs.